Resolving a dispute - Quesion

Foogle and Microhard are currently embroiled in a dispute concerning damage that Froogle's software has allegedly caused to Microhard's consumer products. The subject matter of the dispute is incredibly complex.

Neither party wants to publicly reveal details of the dispute, as this might involve needing to disclose trade secrets and sensitive commercial information. However, communication between the parties regarding the relevant issues has totally broken down, with the previous few meetings being cut short after the parties started shouting at one another.

We have been instructed to advise Microhard on the actions it can take to resolve this dispute. Please can you produce a note explaining the various options for resolving disputes, including an insight into the potential advantages and disadvantages of each.